• Establish authentic peer-to-peer relationships with clients enrolled in MHI addiction treatment services; providing recovery education and support as clients move through the various phases (pre-recovery engagement, recovery initiation, recovery stabilization and sustained recovery maintenance).
• Facilitate weekly peer support groups that promote self-advocacy and allow clients a voice and a forum in which they can express their point of view, share experiences, and communicate their preferences.
• Collaborate with the program’s leadership, providers, and support staff to develop a culture where client’s point of view and experiences are respected and understood.
• Facilitate thorough personal coaching and the development of a self-directed recovery plan.
• Ensures clients complete their routine ASI, Intake packets, SNAP, and/or other assessments.
• Serve as liaison between Alumnus, Clinical Supervisors, Center Directors, and Practice Managers.
• Meet new clients during their first 2 weeks of treatment.
• Calls to clients when they are a no show to scheduled clinical or medical services to foster re-engagement in the treatment program.
• Contacts client alumni for the first 90 days post-treatment and documents contact.
• Attends daily IOP groups to support clinical group process, focusing on recovery tools and resources, and demonstrating a lived recovery experience. Assist in linking clients to community recovery resources.
• Conduct phone contacts and schedule times to meet with MHI clients who reside at sober living homes to assist with providing additional community resources.
• Other duties as assigned.

Additional Responsibilities:

• Engage directly with community members through outreach at community events, presentations, and phone calls. Motivate interested community members to apply for a training program and complete the intake process.
• Educate community members about the benefits mindfulness and meditation, behavioral healthcare and substance abuse treatment with MHI. Other items as needed.
• Meeting and exceeding contact and engagement quotas.
• Increase interest and enrollment from underrepresented demographic groups, ensuring enrollment is representative of community members facing systemic barriers to accessing substance abuse treatment and community resources.
• Track the quantitative results, obtain feedback from clients, and evaluate the effectiveness of all direct outreach activities and work toward continuous improvement.
• Regularly enter and maintain accurate applicant data in the CRM database
• Build new community partners (hospitals, providers, medical centers) to enlist their support in referring potential clients and growing awareness of the behavioral health program. Connect partners with other relevant staff as appropriate.
• Proactively seek new business opportunities in the market with a “hunter” mentality.
• Track referrals from all community partnerships in order to strengthen the relationship and improve the referral process.
• Attend regular community and partner meetings.