Conflict Management

This three-hour training explores frameworks for understanding conflict and identifying strategies for recognizing what escalation looks like; creates and implements a plan everyone can use to manage conflict and identify tools to support people through the de-escalation and conflict management process. This training is for those interested in learning more about de-escalation and conflict management as it related to the practice of harm reduction by behavioral health practitioners, organizations, and outreach workers providing services to people who use drugs.